Winter Trials 2002

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Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.

ABC-CLIO offers four databases that uniquely cover the social studies needs for students and educators. Each of these databases is designed around standards and curriculum based content. Educator benefits include lesson planning support, online teaching tools, and professional development advice from top practitioners,. Students will be offered authentic learning where content is continually updated through comprehensive, balanced web based resources. A class password system allows educators to set up a system where students can study from home or school and parents can track assignments and test dates. These incredibly rich resources offer flexibility and great depth for a wide variety of educational and library environments.

American History

• Weekly feature stories on key historical events
• Authoritative background articles
• Day in History feature
• Over 75 interactive topic explorations clarifying key concepts
• Biographies, photos, inaugural and State of the Union addresses from all Presidents and Vice Presidents
• Special reference e-book collection
• 10,000 entries encompassing critical essays, biographies, court cases, primary source documents, maps, photos and video

American Government

• Daily UPI News Stories
• Political Commentary from Robert Novak and Bill Press
• Over 75 interactive topic explorations
• Annotated bibliographies
• Special reference e-book collection
• 10,000 + entries encompassing critical essays, biographies, court cases, primary source documents, maps, photos and videos

World Geography

• Regular news updates
• Biographies and photos of current world leaders
• 140,000 hyperlinks
• Over 50 interactive topic explorations for an in-depth look at key concepts
• In-depth statistical data on population, climate, economics & more-plus online data analysis and comparison tools
• Interactive maps and activities
• Rich visual resources including flags, landmarks and emblems
• Special reference e-book collection
• 20,000 + encyclopedia entries covering over 200 countries history

World History

• Easy-access content correlated to curriculum
• Living history and in-depth feature stories
• Customizable Educator section
• Interactive Student section
• Live cybrarian
• Audio, video, animation, special effects
• Annotated bibliographies
• Special reference e-book collection
• More than 10,000 reference entries

For all databases internet access with version 4 or later browser is required (Internet Explorer, Netscape Navigator, or AOL). Browser must be JavaScript and cookie enabled. Plug ins for Quick time and Flash recommended, but not required. A 133MHZ or faster processor is recommended.

2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access in included within the school price. Remote access is available for the public library, however there is a different pricing structure. A designated administrator at the school or public library will work with ABC CLIO to assign passwords or ID's for remote users. Technical assistance will be available.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Each licensee receives a teacher kit and training manual with the purchase of the database. Additional tutortial and help screens are available throughout the product.

Training can be provided when requested at $1200 per day with two consecutive days costing $1800. In the event that a district or public library purchase 20+ databases, training can be provided at a reduced cost.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Customer service is available Monday - Friday, from 8am -5pm PST
Ann McGill
1-800-368-6868 ext 151
[email protected]

Technical Support
Lisa McNutt
1-800-368-6868 ex 188
[email protected]

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html

ABC-CLIO is in full compliance with the above mentioned guidelines.

6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)

If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and has two branches
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent students
e. Library E: A four-year academic library serving 5,000 full-time equivalent students
f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital

K-12 Pricing
K-12 pricing is based upon a building licensing. Each subscription includes access for all students and teachers in a school building plus remote access for all teachers and students.

Retail Price
World Geography: $499 one year subscription
American Government: $499 one year subscription
World History: $599 one year subscription
American History: $599 one year subscription

Special State Price

Option 1

• Purchase one website at retail price and save $400 on a second website.
• Purchase two websites at retail price and save $400 each on the other two sites.
• This price only applies to new ABC-CLIO subscriptions.
• No other promotion can be used with this offer.

Option 2

• Purchase one website at retail price and save $400 on in print books from ABC-CLIO.
• Purchase two websites at retail price and save $800 on in print books from ABC-CLIO.
• This price only applies to new ABC-CLIO subscriptions.
• No other promotions can be used with this offer.

Public Libraries

Titles	Level I	Level II	Level III	Level IV	Level V
American History	$995	$1695	$2895	$3195	$4195
World History	$995	$1695	$2895	$3195	$4195
American Government	$795	$1495	$2695	$2995	$3995
World Geography	$795	$1495	$2695	$2995	$3995

Level I: Public Libraries with 1-10,000 patrons
Level II: Public Libraries with 10,001-25,000 patrons
Level III: Public Libraries with 25,001-50,000 patrons
Level IV: Public Libraries with 50,001- 100,000 patrons
Level V: Public Libraries with 100,001-500,000 patrons

For additional pricing questions, contact Wendy Aman.

7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

ABC-CLIO consistently runs incentive programs for renewal customers. The same discount is available to all customers.

8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?

ABC-CLIO uses a site-based discount program for all customers. The same discount is available to all customers. There is no minimum participation level for purchase of a subscription.

9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)

Wendy Aman 1-866-332-6657 toll free 425-957-0603 local ( Bellevue) 425-401-9266 fax [email protected] Customer Service Ann Mcgill 1-800-368-6868 ext 151 [email protected]

Eastern Washington Kay Pihl 509-465-1130 509-465-8850 [email protected] Technical Support Lisa McNutt 1-800-368-6868 est 188 [email protected]