AllData |
Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.
1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.
Alldata Online is a database of Vehicle original equipment manufactures repair manuals (Ford, Toyota, Chevrolet, etc.) in and easy to access format via the Internet from any library that purchases the product. It contains repair information; wiring diagrams, flow of diagnosis charts, and all the info that a person would need to help him with repairing his or her vehicle. The product also contains OEM part prices and labor times it covers all makes and models of vehicles from 1982 to present. The system also contains TSB's (Technical Service Bulletins) and Recall's for the customer to help them with common problems or problems engineered into the vehicle. The system contains over 5000 OEM manuals.
2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.
No remote access will be granted the user will have to access the system from a Library Computer.
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.
We provide training for all Library employees at no additional charge at all locations. We also provide Navigational Charts and Alldata direction forms to advertise to the customers that you have ALLDATA and what it is.
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.
We have a 1-800 number that any library employee can call to help them navigate the system if they cannot answer the library patron's question.
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html
We are currently working on a platform to give usage reports but do not have a completion date set.
6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)
If you cannot provide a standard
price list that would enable each library to understand their cost to
subscribe, then for each product you must tell us the list price that
you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and
has two branches
c. Library C: A public library that serves a population of 20,000 and
has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent
students
e. Library E: A four-year academic library serving 5,000 full-time equivalent
students
f. Library F: A hospital library serving a hospital that employees 1,000
staff plus has 200 doctors attached to the hospital
Price is based for each location and you can have 3 simultaneous access points at each location at the same time
1 unit $1995.00 a year
2 to 10 units $1500.00 a year each location
11 or more units $1320.00 a year each location
7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?
We have only the price's stated above
8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?
The more you get on at once the better the price gets for example if you have 8 sign up for the first year at $1500.00 each but then 6 months later 5 more sign up you have a total of 13 units so the 5 that sign up achieved the 11 or more pricing of $1320.00, No money or credit will be given to the first 8 but when they renew it will be at the 11 or more price of $1320.00 the following year.
9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)
Jeff York
1-800-829-2258 ext 4040 or 208-659-1282