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Jones e-Global Library |
Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.
1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.
Jones e-global library offers a comprehensive suite of online research tools that can expand or extend your library, providing researchers with targeted, online research guidance and academically appropriate Internet-based resources. Developed by a team of more than 40 professional librarians with subject expertise, each resource is updated regularly to ensure quality, accuracy, and currency. In addition to these core services, our college, university and K-12 clients can choose to include our On-Call Reference librarian (available seven days a week to students, faculty and library staff) in their e-global library suite of tools. College and university libraries can also opt to access to a core collection of key research databases, including bibliographic, directory, and data-focused resources. This is an especially beneficial resource for smaller institutions wishing to offer a broad range of research databases. Whether you need an entire virtual library solution or selected elements to complement existing offerings, we can help.
2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.
Remote access is included in the subscription price. Remote access can be accomplished through usernames and passwords, IP verification, or referral from a secure remote web address.
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.
Each subscribing institution will have access to a personal account manager who will provide introductory training to your librarians and on-going customer service at no additional charge. Your Account Manager will also assist with customizing the e-global resource so that it meets your library's specific needs. In addition, the library comes equipped with an online tutorial designed specifically to orient users to the resources and services of e-global library.
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.
You, your students, and faculty will have access to technical support from our Customer Service Department (via e-mail or phone) 24 hours a day, seven days a week.
Telephone Toll-Free within the U.S. and Canada:
1-877-566-3787
For International calls: +303-784-8047For online support, users may complete the email contact form that is available within the technical support section of e-global library.
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html
Statistical reporting capabilities are currently in development. We will include consideration of the ICLC guidelines in our technical design.
6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)
If you cannot provide a standard
price list that would enable each library to understand their cost to
subscribe, then for each product you must tell us the list price that
you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and
has two branches
c. Library C: A public library that serves a population of 20,000 and
has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent
students
e. Library E: A four-year academic library serving 5,000 full-time equivalent
students
f. Library F: A hospital library serving a hospital that employees 1,000
staff plus has 200 doctors attached to the hospital
We offer flexibility with our pricing model to offer fair and competitive rates across a number of client populations. We base our pricing on FTEs for higher education and secondary institutions and on population served for public libraries. We also allow public libraries and corporate libraries the option to purchase a number of simultaneous users. To meet the varied needs of our client libraries, we offer several different packages as well as optional features that can be added to augment services.
If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
All prices are for a one-year subscription.
a. Library A: A high school library with 750 students in grades 9-12
Base Library: $1,500
On-Call Reference Librarian (Optional Feature): +$15,000b. Library B: A public library that serves a population of 100,000 and has two branches: $5,000
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches: $2500
d. Library D: A community college library serving 5,000 full-time equivalent students
Base Library: $7500
Database Access (Optional): +$55,500
On-Call Librarian (Optional): +$56,250
Research Guides only: $4,500
Online Tutorials only: $4,500
Internet Resources only: $4,500
Government Resources only: $4,500e. Library E: A four-year academic library serving 5,000 full-time equivalent students
Base Library: $7500
Database Access (Optional): +$55,500
On-Call Librarian (Optional): +$56,250
Research Guides only: $4,500
Online Tutorials only: $4,500
Internet Resources only: $4,500
Government Resources only: $4,500f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital
Base Library: $5,000
Or, you may choose to purchase the base library for a number of simultaneous users at $2,000 per user.
7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?
Libraries that choose to take advantage of e-global library services as a result of this trial will continue to receive the incentives that are afforded to Washington libraries.
8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?
We do not have a minimum participation level. However, additional discounts may be offered based on the level of participation. Existing library customers will be offered the same discount as new customers, retroactive to the start of their current license.
9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)
Jennifer Brydges
Toll free: 800.701.6463 x8037
Direct: 303.784.8037
Fax: 303.784.8994
[email protected]