Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.

LearningExpress is pleased to offer LearnATest.com/Library for Washington State's Winter 2002 Trial. LearningExpress, a leading publisher in test preparation, basic skills and career guidance introduces the online learning resource that helps your patrons or students succeed in school and advance in the workplace.

The features of this online resource are:

Targeted interactive academic and vocational exams exams available online.
Instant scoring and individual analysis help your patrons/students find areas needing improvement.
Unlimited number of patrons/students can access exams simultaneously.
The ability to proceed at your own pace.
Explanations of right and wrong answers.
Unlimited access to exams.
Remote access for all patrons.

2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is included in the price. Patrons can log in with their Library card numbers as well as have remote access available through their libraries website.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

No training is needed. All of the exams contain user instruction pages. The site is easy to navigate and has been designed specifically to be user friendly for patrons and staff.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

If you have product and content related questions, please contact:
Michael LaGreca
Account Manager
1-800- 295-9556 extension 121

If you have any technical questions, please direct them to:
Greg Rosenstein
Technical Support Director
1-800-295-9556 extension 155

Hours of operation 8am to 8pm eastern time Monday through Friday.

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html

LearnATest/Library complies in whole with the International Coalition of Library Consortia. All libraries will receive an automated monthly branch usage report from LearnATest/Library. The branch usage report will provide detailed information. It will indicate how many patrons are using the database and also indicate what exams are being used.

6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)

If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and has two branches
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent students
e. Library E: A four-year academic library serving 5,000 full-time equivalent students
f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital

Our pricing is based on Population served as well as the number of locations that subscribe.

Library A Pricing is $795
Library B Pricing is $1495
Library C Pricing is $995
Library D Pricing is $2400
Library E Pricing is $2400
Library F Pricing is $495

7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

Yes, any future renewal subscriptions your libraries have would continue to be eligible for group purchase discounts.

8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?

The minimum participation level is completely negotiable. We are able to provide a 20% discount to all participating libraries. Current library customers will receive a complete refund.

9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)

Please contact Michael LaGreca at 1-800-295-9556 extension 121