Mitchell's OnDemand5.com |
Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.
1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.
Mitchell's OnDemand5.com internet-based automotive repair and maintenance database includes all the information users need to diagnose, service, repair, and maintain their automobiles and light trucks. Ondemand5.com includes the same data more professional technicians trust than any other system. Also included are Mitchell's famed system wiring diagrams, which patrons ask for by name in the more than 4000 public library branches already using Mitchell's printed manuals or its CD/DVD-based systems. The OnDemand5.com database includes coverage back to 1983. Beginning in February 2001, OnDemand5.com subscribers will also have access to Mitchell 1's Premier Club services, which includes online access to wiring diagrams for 1966-82 vehicles.
2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.
Remote access to OnDemand5.com is not included for the subscription price. Mitchell 1 serves the professional automotive service market and public libraries. Mitchell 1 management is concerned that its professional service business could be adversely affected if professional users access their public library resources remotely instead of subscribing to Mitchell 1's professional services.
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.
Included with OnDemand5.com is a detailed, page-by-page online documentation module accessible from every page. WSL branches also have access to Mitchell's local field representatives who will provide an in-person overview of OnDemand5.com to each participating branch. Also in development and expected to be released in 2002 is an online video tutorial.
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.
Technical and database-content support is available 7 a.m. to 4:30 p.m. PST Monday through Friday toll-free at 1-888-724-6742. Online technical support, including email, is available at www.mitchellsupport.com.
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html
Mitchell 1 provides access statistics by IP address.
6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)
If you cannot provide a standard
price list that would enable each library to understand their cost to
subscribe, then for each product you must tell us the list price that
you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and
has two branches
c. Library C: A public library that serves a population of 20,000 and
has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent
students
e. Library E: A four-year academic library serving 5,000 full-time equivalent
students
f. Library F: A hospital library serving a hospital that employees 1,000
staff plus has 200 doctors attached to the hospital
The subscription fee for OnDemand5.com is $1499 annually per physical branch or building. Discounts for volume purchases are available up to 50% off, depending on the number of participating branches. Annual license includes a concurrent user per branch. Concurrent users for multiple branches can be shared among the participating sites. The number of seats per branch is not limited.
7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?
The above pricing will be available to WSL branches for subsequent annual periods. Discounts may change depending on the number of branches participating. Mitchell reserves the right to modify pricing
8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?
The volume discount of 15% applies for purchases of 10 licenses or more. Discounts increase as volume increases. Existing OnDemand5.com WSL customers would receive retroactive discounts depending on the number of participating libraries.
9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)
Marketing Representative: Nick DiVerde 888-724-6742 ext. 6851 [email protected]
Northwest Regional Sales Manager: Mitch Mendenhall 888-724-6742 ext. 7731 [email protected].
Libraries can find their local representative by zip cope by visiting mitchell1.com.