Ref22: Mastering the Reference Interview

October 12, 2010

Did you miss out on the live Ref22 webinar this week? Never fear! All Ref22 sessions are archived and available on the website at Ref22: Archived Sessions.

For our October session we had Christa Werle from Sno-Isle Libraries talking about mastering the reference interview. Check it out!

Whatever our official status, our users think of us all simply as "the librarian." Join us during October's Ref22 to discuss how library staff of all levels can engage (and sometimes disengage) our users to best meet their information needs.

Sno-Isle Libraries offers this training quarterly to all staff that work at a public information or customer service desk. The training is a mix of "Reference 101" (for paraprofessionals) and "Reference Refresher" (for librarians).

With a focus on working as a team, this training reminds us of our best practices in how to be a community doorway to reading, resources, and lifelong learning.

Also available as: Elluminate Archived Session | MP3 Podcast (right-click, save as).
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