As the Washington State Library adjusts to recent budget reductions which required a reduction in hours open to the public, we continue to provide excellent service. As a 21^st century library, we provide service to information seekers using tools of the online world such as talking with a reference librarian through chat. Questions come into our Washington State Library specific "Ask a Librarian" page via email or live online chat every day and our reference librarians are cracker jacks at finding just the information you seek. These questions range in scope from government research to interesting stories found in newspapers. In the most recent quarter 261 questions were answered via live chat and 1178 via email.

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I received the documents I requested via email in less than 1 hour. I couldn't ask for better service.

I love communicating by e-mail and appreciate your fast service.

I love this site. I have not needed to use it often but have always gotten the information I asked for. It's fast, easy & the librarians are always knowledgeable & polite. Love, love, love it!

I was extremely pleased with the quick, professional response, and the spot-on answer to my question. Thanks to Mary Schaff and everyone else responsible for this important service.

THANK YOU! THANK YOU! THANK YOU! You've been a tremendous help, and I can't thank you enough. Quick and courteous help. Thank you so much!

I thank you so much for your timely and professional help with my search your service is valuable and appreciated Thank you.

The Washington State Library is always exceptionally helpful and responsive.