WSL Updates for February 9, 2017
Volume 13, February 9, 2017 for the WSL Updates mailing list Topics include: 1) SERVICE EXCELLENCE IN YOUR LIBRARY 2) WSL GRANT DEADLINE EXTENDED 3) USER EXPERIENCE WAIT LISTS 4) VOLUNTEER AT MLA ANNUAL CONFERENCE 5) EZRA JACK KEATS MINIGRANTS 6) BECOME A NASA@ MY LIBRARY PARTNER 7) FREE CE OPPORTUNITIES NEXT WEEK --------------------------------------------------------------------------------------------------------------- 1) SERVICE EXCELLENCE IN YOUR LIBRARY All library staff from top to bottom, internal and external, are in a service position. What is it that sets an organization's level of service apart from others? How can employing these techniques propel the good service we already provide in WA's libraries into great service? Join Kate Laughlin, WLA Executive Director and experienced trainer, for this engaging look at transforming our library's culture to one of “Service Excellence.” Explore how such a transformation occurs, and as an individual, how you can encourage this change. This training emphasizes consistent approaches to service, while providing additional skills to help ensure satisfaction in all customer interactions. It is appropriate to anyone working in libraries, regardless of job position or library type. This class is offered from 9:00 a.m. – 4:00 p.m. (except NCRL) as follows:
- 3/2: Sno-Isle Regional Library, Lynnwood Branch, Lynnwood
- 3/8: Timberland Regional Library Service Center, Tumwater
- 3/23: Camas Public Library, Camas
- 3/29: North Central Regional Library Distribution Center, Wenatchee: 10:00 a.m. – 3:00 p.m.
- 3/30: Spokane Community College, Spokane
- Hospitality Booth: Be a local expert and use this LibGuide if needed. Choose your shift here: sos.wa.gov/q/MLA-H.
- Placement Center/Member Resource Room: Volunteers will monitor the room and the equipment, and direct visitors to appropriate resources and information. Choose your shift here: sos.wa.gov/q/MLA-RR
- Assembling Annual Meeting Bags: We need 20-30 people to help assemble the Annual Meeting bags starting at 1:00 p.m. on Thursday, May 25 at the Convention Center. This project takes about 3-4 hours total, and MLA provides lunch to the volunteers. Contact Carolyn at [email protected] to be added to the list.
- Adult Programming That Works (Idaho Commission for Libraries); 9:30 – 11:00 a.m., PST
- Putting the LOVE Back into Your Blended Learning Instructional Design (InSync); 7:00 – 8:00 a.m., PST
- Online Fundraising Best Practices for Nonprofits (Firespring); 7:30 – 8:30 a.m., PST
- No Internet, No Problem – Leveraging Offline Technology to Prepare Inmates for Success Outside the Walls (Texas State Library and Archives Commission); 10:00 – 11:00 a.m., PST
- Works in Progress Webinar: Umbra Search African American History (OCLC); 10:00 – 11:00 a.m., PST
- Teaching Tolerance (Booklist); 11:00 a.m. – 12:00 p.m., PST
- Successful Volunteer Interview Strategies (VolunteerMatch) 11:00 a.m. – 12:00 p.m., PST
- People - Difficult or Different? (Effectiveness Institute); 11:00 a.m. – 12:00 p.m., PST
- Libraries Help Patrons Become Financially Empowered Consumers (WebJunction); 12:00 – 1:00 p.m., PST
- Future Ready Librarians: What’s Not to Love? (Alliance for Excellent Education); 1:00 – 2:00 p.m., PST
- Tween & Teen BUILD Collective (Nebraska Library Commission); 7:00 – 8:00 a.m., PST
- 2017 Career Planning Clinic (American Management Association); 9:00 – 10:00 a.m., PST
- Grant Strategy for CEOs, Directors, and Board Members: What You Need to Know to Succeed (4Good); 10:00 – 11:00 a.m., PST
- Science Soup, Part Five: The Air We Breathe and the Water We Drink: The EPA - Keeping Our Environment Safe (Federal Depository Library Program); 11:00 a.m. – 12:00 p.m., PST
- Improving Communication and Relationships at Work with DiSC (Colorado State Library); 11:00 a.m. – 12:00 p.m., PST
- PNR Rendezvous: Library, Family, Primary Care and Community Collaboration for Young Children (NNLM); 1:00 – 2:00 p.m. PST
- Creating a Culture of Volunteer Engagement (VolunteerMatch); 11:00 a.m. – 12:00 p.m., PST
- Practical Solutions: Quilt Care and Display (Connecting to Collections); 11:00 a.m. – 12:00 p.m., PST
- Facebook: fb.me/FBWSL;
- Twitter: com/WAStateLib.
(html)