Managing Text Messages

Basics of Managing Text Messages

• Are Text Messages Public Records?
• How Long Do Text Messages Need to be Kept?
• Capture and Retention of Text Messages
• Managing Public Records Created or Received as Text Messages

Agency Policies

• Information about creating agency policies on text messaging (including examples) is available from the Municipal Research and Services Center (MRSC):
  • MRSC Text Messaging Policies (External Link)

Capture/Retention Tools and Services

• Checklist for Evaluating Records Retention Capabilities in Software
• Municipal Research and Services Center (MRSC) PRA and Records Management Technology Guide (2019) (External Link)